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Among other things, new policies will expand Airbnb's "Instant Book" program, which allows hosts to offer homes without approval of specific guests, as long as they meet basic qualifications, with a goal of 1 million listings by Jan. 1.
Airbnb did not bow to critics' requests that they remove profile photos entirely so that hosts can't reject guests based on appearance. The company has said that photos are an important security features so hosts can recognize guests when they check in.
In addition to expanding Instant Book and blocking calendars from accepting reservations for a given time period once hosts state their property is unavailable, Airbnb will:
The new calendar blocking policy, being implemented in the first half of 2017, is designed to stop hosts from discriminating against guests by falsely claiming that a property is booked, then re renting to others.
The company also plans to automatically block future reservations for dates where a host has told someone that a property was unavailable.
Require all users to agree, beginning Nov. 1, to a "stronger, more detailed nondiscrimination policy." Chesky said the new "Airbnb Community Commitment" wouldn't just be checking a box on a long legal document, but would involve agreeing to treat others without bias.
"We have been slow to address these problems, and for this I am sorry," said Airbnb co founder and CEO Brian Chesky in a message published on the vacation rental website's blog.
NEW YORK Airbnb on Thursday apologized for its slow Men Canada Goose Expedition Brown Nz Sale response to accusations of racism and outlined new policies to combat the problem, including reducing the prominence of photos in the booking process.
Numerous anecdotes on social media with the hashtag AirbnbWhileBlack recounted incidents in which African American guests were told listings were unavailable for the dates they wanted, only to see those same listings re advertised later for the same dates.
But the report published on the company's website Thursday, titled "Airbnb's Work To Fight Discrimination and Build Inclusion," said new policies will "experiment with reducing the prominence of guest photos in the booking process."
Find comparable accommodations, starting Oct. 1, for any guest who reports discrimination in booking a listing, having a booking cancelled or in interacting with a host. The policy will apply retroactively to guests who reported discrimination in the past, and all of those guests will be given help booking their next trip.
Users had also said their complaints of discrimination were ignored when they reported them to Airbnb. The report says the company has developed "new tools" to "reliably route concerns" to specialists.
Airbnb apologizes for racism complaints